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Delivery and payment terms

1. General Information

These terms and conditions are valid from 23.01.2024 and concern E. S. Lahtinen Oy (business identity code FI01811761, later Esla) e-commerce deliveries. In our e-shop orders are paid by web payment or credit card. Both ways to pay are secured, safe and fast.


2. Countries of delivery

Austria, Belgium, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Iceland, Ireland, Italy, Latvia, Lithuania, Luxemberg, The Netherlands, Poland,  Slovakia, Slovenia, Spain and Sweden.

If you reside outside of this area, please contact us directly with your request via email at esla@esla.fi for a competitive delivery quote or to forward you to our nearest dealer.


3. Ordering

Products can be ordered via the internet at https://www.esla.fi via the shopping cart. All communication takes place between the parties via e-mail. The customer must be at least 18 years of age and commit to the valid terms of delivery. Esla handles all customer information in confidence. After a successful payment process, the order is transferred to our dispatch department for shipping.


4. Prices

All prices include Finnish 24% VAT.


Delivery charges door to door (Home Delivery):

Estonia, Lithuania, Latvia, Sweden, Denmark appr. 45 € /delivery.

Germany, Austria, Belgium, Netherlands, France, Slovenia, Slovakia, Luxenburg, Poland, Czech Republic, Italy, Spain and Ireland appr. 75 € /delivery.

Italy and France delivery per DB Schenker

Island appr. 120 €/ delivery

If you are ordering a T6, T7 orT8 there is an additional charge of 10€ due to the large size of the package.

5. Delivery time

We ship products every working day. The delivery time is normally 5-10 days outside Finland. If the product is not ready in stock, the delivery may take longer, at which point we will notify the customer by e-mail.


6. Shipping Method

At this point in time our webstore delivers orders only to the countries listed above. If you reside outside of this area, please contact us directly with your request via email at  esla@esla.fi for a competitive delivery quote.

We use both postal services by Post or DB Schenker.  Big packages (length 180 – cm) are delivered by Posti Parcel Connect service or per DB Schenker depending on country.

7. Payment terms

Within Finland:

Payment provider service is the Paytrail Corporation in co-operation with Finnish banks and credit institutions.

Paytrail stores IP-address, payment method and payment time & date during the payment process.


Paytrail Corporation, Business Identity Code: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä Phone: 0207 181830


8. The right to return/change products

The customer has a 14 day right of return in accordance with the Finnish Consumer Protection Act. The returned product must be unused and in original condition. The customer shall inform in advance the refund to Esla via email at esla@esla.fi. Please attach a note that tells us your contact information, IBAN bank account number for getting back the sum you paid, and preferably the reason for the return (this is not compulsory).  At the same time, please inform us whether you wish to return the product and get your money back or if you need a replacement for the product. Return shipping costs are paid by the customer.


9. Complaints

If the product is damaged during delivery, then the customer should direct his complaint to the relevant postal company. In the event of any complaint please contact us at Esla beforehand to arrange delivery of your new product.

In the event of a complaint you may contact us via. esla@esla.fi. In any case, please email us about the reclamation before sending the goods.


10. Force majeure

Esla is not responsible for the fact that the delivery is delayed if it is caused outside of Esla’s empowerment.